17JulNCR 3

You were planning to start the washing in the usual way, but after turning on the program you find that no water comes into the washing machine drum: you cannot see the water through the hatch window. Perhaps the indicators on the panel are flashing, or the display shows a water intake error code.

When you can cope with the problem yourself

It’s not always a problem with water intake that’s caused by a broken washing machine. Here are the causes that you can fix yourself.

There is no water in the water supply. Simply open the tap in the bathroom. If there is no water or the pressure is weak, contact the management company.

The shut-off valve of the washing machine is closed or not fully open. Someone in the household may have turned the valve and cut off the water supply to the machine. If the tap is completely closed, the water will not come at all. If it is partially closed, water will slowly flow into the washing machine, and most likely the machine will interrupt the program with a water intake error. It is necessary to open the shut-off valve completely.

The inlet hose is pinched. Inspect the entire length of the hose. It is possible that something has squeezed or kinked the hose. In this case, release or straighten the hose.

The inlet valve strainer mesh is dirty. All washer-dryers have a filter on the inlet valve that traps suspended solids and small debris from the tap water. If the mesh is clogged, the pressure will be weak or the water will not be able to flow through the filter at all. It is necessary to remove the filter and, if it is clogged, clean it. You can do it yourself according to our instructions or by calling a master.

The washing machine hatch is not closed. If the door is not locked, the machine will not start drawing water. Open the door and close it again until you hear a click.

Control unit malfunction. Also, the reason that the machine does not get water can be a one-time failure of the module: sometimes the control boards “hangs”. To overload, the control unit, disconnect your machine from the power supply for 10-15 minutes. The board will overload and perhaps the washing machine will start to draw water normally.

Probable malfunctions that require repair

If you have excluded all of the above situations, and the water still does not come into the washing machine, probably we are talking about a breakdown. In the experience of Appliance Repair Carlsbad technicians, the following malfunctions most often lead to the lack of water intake.

Faulty water valve

This node is a body with a membrane and an electromagnetic coil, which regulates the position of the membrane. Most often it is the coil that fails. It burns out over time due to long use. The coil will wear out and fail quickly if the water supply to the machine is too low due to low water pressure, a valve that is not fully open, or a clog in the filter strainer. The valve is running longer than usual, causing it to fail soon.
Failure of the fill valve is the most common reason why there is no water coming into the machine.

The hatch locking device has failed
The hatch locking device locks the door during the wash for safety reasons. If it fails, the hatch won’t lock and the machine won’t start drawing water.

More often than not, thermal hatch locking devices fail. They have:
The thermal tablet, which normally heats the bimetallic plate, and the plate locks the hook of the hatch, is destroyed;
Occasionally, the bimetal plate itself loses flexibility, and is less responsive to heat;
sometimes the contacts on the door interlocking device become burned or oxidized.

Control module defective
The control unit is the “brain” of the machine. It is a microcircuit with many radio elements and tracks. The module receives, processes, and sends signals to other units of the machine. Often due to voltage surges or moisture in it individual radio elements, their contacts or tracks fail. If the washing machine does not receive water, most likely, the breakdown is associated with damage to the circuit device blocking the hatch or fill valve on the board.

Broken water level sensor
The water level sensor is probably stuck in the “full tank” position. Therefore, the washing machine “thinks” that there is water and does not start dialing. In this situation, most often in the water level sensor:

clogged pressure chamber;
the water level sensor hose becomes clogged;
the sensor itself fails.

Faulty wiring or contacts in the water valve circuit
Probably because of vibrations during the operation of the washing machine frayed wires or contacts in the chain of the fill valve came off, burned, or oxidized. In the private sector, mice and rats often damage the wiring.

Damaged wiring or contacts in the circuit of the door locking device
Wires may have frayed due to vibrations from the washing machine. In private households, they are often damaged by mice or rats. Contacts can become loose, burnt out, or oxidized over the course of use.

If your washing machine has stopped getting water, or if it’s not getting water properly, call a professional for help. Call Appliance Repair Carlsbad or book your service.

The technicians at our service have extensive experience repairing washing machines. We repair appliances of all brands, years of manufacture, and load types (both vertical-loading and horizontal-loading machines). Our specialist will arrive at your doorstep promptly.

Contact us
(442) 291-2244
[email protected]


Our specialist will perform the necessary repairs right in your home. We are pleased to offer a 90-day labor warranty to all customers after we repair an appliance.

Subscribe to our news, you will receive personalized discounts

Our specialist will perform the necessary repairs right in your home. We are pleased to offer a 90-day labor warranty to all customers after we repair an appliance.

Subscribe to our news, you will receive personalized discounts
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